At HerAlways, each piece of jewelry is personalized and crafted especially for you. Because of this, we do not accept returns for change of mind.
If your item arrives damaged or defective, please contact us within 7 days of delivery with a clear photo.
If there was an error in customization that was our responsibility, we will happily arrange a replacement.
Personalized jewelry is non-returnable unless it arrives damaged or incorrect.
For support, email us at support@heralways.com.