Frequently Asked Questions

How long does shipping take?

Orders are processed in 1–4 business days. Delivery usually takes 2–18 business days depending on location.

Can I return my jewelry?

Because each piece is personalized, we do not accept returns for change of mind.

What if my item arrives damaged?

Contact us within 7 days with a photo and we’ll arrange a replacement.

Will I get tracking information?

Yes, you’ll receive a tracking number once your order is shipped.

Is this a good gift for anniversaries?

Absolutely. HerAlways is designed for meaningful moments.

Still have questions? Email us at support@heralways.com.